Shipping policy
Welcome to LolitaInside!
Shipping Time & Methods
Usually, we will do our best to process your order and the processing time is generally 1-2 working days. Orders after 5pm will be processed on the next working day. (Orders are only shipped on working days. Working days are Monday to Friday, which does not include federal holidays in the United States.) Once your order is shipped, you will receive an email containing tracking information. If you have registered on our shop, you can also see the shipping information in your account. (Please note that due to Covid-19, the estimated delivery time may be delayed.)
We will take every customer's order seriously, whether we are processing the order or packaging, before each order is shipped, we will conduct multiple confirmations, so please be patient and wait for your package.
Estimated Delivery Time = Handling Time + Shipping Time.
Note: Weekends and holidays are excluded from processing and shipping time.
The shipping time will vary depending on the shipping method you choose at checkout. (* Please note that these are only estimated delivery times and cannot be guaranteed and some products may need to wait for the factory to replenish inventory, which may cause a delay of a few days in shipment.)
Standard Shipping:
Handling Time: 1-2 working days,
Shipping Time: 5-8 working days,
Shipping Fee(Calc By Weight):
0kg-1kg: from $10.50 to $19.50;
1kg-3kg: from $30.50 to $40.50;
3kg-5kg: from $61.50 to $80.50;
5kg & up: $150.50;
Expedited Shipping:
Handling Time: 1-2 working days,
Shipping Time: 3-4 working days,
Shipping Fee(Calc By Weight):
0kg-1kg: from $28.50 to $33.50;
1kg-3kg: from $38.50 to $58.50;
3kg-5kg: from $78.50 to $98.50;
5kg & 10kg: from $118.50 to $178.50;
10kg & up: $250.50;
Standard Shipping (United Kingdom):
Handling Time: 1-2 working days,
Shipping Time: 5-8 working days,
Shipping Fee(Calc By Weight):
0kg-3kg: from £8.00 to £16.00;
3kg-7kg: from £26.00 to £38.00;
7kg-10kg: from £55.00 to £76.00;
10kg & up: £125.00;
Expedited Shipping (United Kingdom):
Handling Time: 1-2 working days,
Shipping Time: 3-4 working days,
Shipping Fee(Calc By Weight):
0kg-1kg: from £24.00 to £26.00;
1kg-3kg: from £32.00 to £49.00;
3kg-5kg: from £66.00 to £82.00;
5kg & 10kg: from £99.00 to £149.00;
10kg & up: £208.00;
Standard Shipping (Canada):
Handling Time: 1-2 working days,
Shipping Time: 5-8 working days,
Shipping Fee(Calc By Weight):
0kg-3kg: from $14.00 CAD to $26.00 CAD;
3kg-7kg: from $43.00 CAD to $64.00 CAD;
7kg-10kg: from $92.00 CAD to $127.00 CAD;
10kg & up: $211.00 CAD;
Expedited Shipping (Canada):
Handling Time: 1-2 working days,
Shipping Time: 3-4 working days,
Shipping Fee(Calc By Weight):
0kg-1kg: from $40.00 CAD to $43.00 CAD;
1kg-3kg: from $54.00 CAD to $82.00 CAD ;
3kg-5kg: from $110.00 CAD to $138.00 CAD;
5kg & 10kg: from $166.00 CAD to $250.00 CAD;
10kg & up: $351.00 CAD;
Standard Shipping (Australia):
Handling Time: 1-2 working days,
Shipping Time: 5-8 working days,
Shipping Fee(Calc By Weight):
0kg-3kg: from $15.00 AUD to $29.00AUD;
3kg-7kg: from $48.00 AUD to $71.00 AUD;
7kg-10kg: from $102.00 AUD to $141.00 AUD;
10kg & up: $234.00 AUD;
Expedited Shipping (Australia):
Handling Time: 1-2 working days,
Shipping Time: 3-4 working days,
Shipping Fee(Calc By Weight):
0kg-1kg: from $45.00 AUD to $48.00 AUD;
1kg-3kg: from $60.00 AUD to $91.00 AUD;
3kg-5kg: from $122.00 AUD to $153.00 AUD;
5kg & 10kg: from $184.00 AUD to $277.00 AUD;
10kg & up: $389.00 AUD;
Standard Shipping (Germany):
Handling Time: 1-2 working days,
Shipping Time: 5-8 working days,
Shipping Fee(Calc By Weight):
0kg-3kg: from €9.66 EUR to €37.26 EUR;
3kg-4kg: from €28.06 EUR to €56.58 EUR;
4kg-5kg: from €60.26 EUR to €74.06 EUR;
5kg & up: €138.46 EUR;
Expedited Shipping (Germany):
Handling Time: 1-2 working days,
Shipping Time: 3-4 working days,
Shipping Fee(Calc By Weight):
0kg-1kg: from €26.22 EUR to €30.82 EUR;
1kg-3kg: from €35.42 EUR to €53.82 EUR ;
3kg-5kg: from €72.22 EUR to €90.62 EUR;
5kg & 10kg: from €109.02 EUR to €164.22 EUR;
10kg & up: €230.46 EUR;
Standard Shipping (Japan):
Handling Time: 1-2 working days,
Shipping Time: 3-5 working days,
Shipping Fee(Calc By Weight):
0kg-2kg: from ¥1,100 JPY to ¥1,600 JPY;
2kg & up: ¥2,000 JPY;
Note: Customized products will take 7 - 15 days to process.
Tracking Your Order
(1) Once your order is shipped, you will receive an email containing tracking number, You can use tracking number to keep you informed about the shipping status of your order.
(2) If you have any questions about your order, Please Contact us at Emai: service@lolitainside.com
Incorrect Shipping Address
In the event that a package delivery fails due to an incorrect shipping address provided by the customer, the following terms apply:
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Customer Responsibility:
- It is the customer's responsibility to ensure that the shipping address provided at the time of order is accurate and complete. We will not be liable for any delivery failures or delays resulting from an incorrect or incomplete address.
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Additional Shipping Costs:
- If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges incurred for re-delivery. This includes the cost of returning the package to our facility and the cost of re-shipping the package to the correct address.
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Return and Processing Fees:
- Any fees associated with the return and processing of the package due to an incorrect address will be the responsibility of the customer. This may include handling fees and any fees charged by the courier.
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Loss or Damage:
- We are not responsible for any loss or damage to the package that occurs during the return process due to an incorrect address. The customer assumes all risk of loss or damage in such cases.
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Customer Notification:
- In the event of a delivery failure due to an incorrect address, we will notify the customer as soon as possible to confirm the correct address and arrange for re-delivery. The customer must provide the correct address and agree to any additional charges before re-delivery is arranged.
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Policy Transparency:
- By placing an order, the customer acknowledges and agrees to these terms regarding incorrect shipping addresses. We recommend customers double-check their shipping information before finalizing their order to avoid any inconvenience.
Shipping Partners
Our partners include trusted shipping companies to ensure your package arrives to your destination safely and securely.
Generally, most of our packages will be sent via EMS, USPS, CNE.
Orders for Expedited Shipping Method will be sent via UPS, DHL, FEDEX.
About EMS: the international Express Mail Service is a special postal service offered by the postal administrations of the countries and regions in the world where EMS items enjoy the preferential treatment of the Post, Customs and airline companies.
About UPS: Founded in 1907 as a messenger company in the United States. Every day, UPS manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.
About TNT: TNT is in the business of transferring documents, packets, parcels and freight worldwide. Through two divisions, Mail and Express, TNT picks up, transport, sort, handle and store packages in over 200 countries.
About FEDEX: FedEx Corporation, formerly Federal Express Corporation and later FDX Corporation, is an American multinational delivery services company headquartered.
About DHL: DHL International GmbH (DHL) is an international courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company delivers over 1.5 billion parcels per year..
Foreign Transaction Fees
Our shop mainly provides one currency: U.S. dollar (USD). Therefore, if your currency is not these three currencies, you may be charged at an exchange rate different from the quoted on our website. You may also need to pay foreign currency transaction fees. What we want to inform you is that these fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any fees that your bank or card company may charge you. For more detailed information about foreign transaction fees, please contact your bank.
About Returns & Exchanges
We support return/exchange service within 5 days.
Shipping Fee Policy Update
We have noticed that some customers choose free standard shipping for their orders. To ensure our customers receive their packages as quickly as possible, we may upgrade the shipping method to expedited shipping at no additional cost. Customers can check their tracking number after shipment to see if their order has been upgraded. If upgraded, the package will be shipped via one of our expedited carriers: UPS, DHL, or FedEx, which offer faster delivery times. This upgrade is part of our commitment to enhancing the shopping experience.
Due to the high volume of orders, we are unable to notify each customer individually. However, please note that if an order with upgraded expedited shipping is returned for a refund, a deduction will be made from the refund amount to cover the expedited shipping cost. The deduction amount varies based on the package weight, typically ranging from $30 to $60. If the order is not returned, customers will not be charged for the upgrade.
Thank you for choosing us! If you have any questions, please feel free to contact us.
Customer Service
Have more questions? feel free to contact us now.
Phone: +86 181 1290 3201
Emai: service@lolitainside.com
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